FAQs

All our products are shipped directly from our professional hub in Hong Kong. For orders to Thailand, the estimated delivery time is usually 7 to 14 business days, depending on customs clearance and your local courier service.

We offer a straightforward Flat-Rate Shipping fee for all orders to Thailand. You can view the final shipping cost at the checkout page before completing your purchase.

To provide a consistent and secure shopping experience for our international customers, our primary store currency is set to USD. Your bank or payment provider will automatically convert the total to your local currency (THB) based on their current exchange rate.

Yes. Every product in our shop is curated based on our four years of front-line salon experience in Hong Kong. We only sell tools and accessories that meet the high standards of performance, safety, and durability required by professional nail technicians.

International orders may be subject to import duties and taxes once the shipment reaches Thailand. These charges are determined by your local customs office and are the responsibility of the recipient. We recommend checking with your local customs department for details.

Security is our priority. Our website uses SSL encryption to protect your personal data. Furthermore, all payments are handled by secure, world-class third-party payment gateways. We never store your credit card information on our servers.

We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please contact us immediately. Once an order has been dispatched from our warehouse, we are unable to make further changes or cancellations.

Once your order has been dispatched from Hong Kong, you will receive an email with a tracking number. You can use this number to monitor your package’s journey through the courier’s website.

We want you to shop with confidence. As a general rule, you may request a return within 30 days after delivery, provided that the product is unused and in its original condition. Specific conditions apply to hygiene-sensitive items. For full details and eligibility criteria, please visit our Return & Refund Policy page.
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