Return & Refund Policy

1. Overview

We want you to shop with confidence. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted for products purchased from HONG KONG MIABEAUTY COMPANY. By placing an order with us, you agree to the terms outlined in this policy.

2. Eligibility for Returns

Returns may be accepted if:

• The product is defective, damaged, or incorrect upon arrival.
• The request is submitted within the specified return period.
• The product is unused, unwashed, and in its original condition and packaging.

Certain items may be non-returnable due to hygiene, safety, or clearance reasons. These will be clearly stated at the time of purchase.

3. Return Period

• Return requests must be made within 30 days from the date of delivery.
• Requests made after this 30-day period may not be accepted.

4. Non-Returnable Items

The following items are not eligible for return or refund unless they are defective:

• Perishable goods.
• Personal care or hygiene items.
• Custom-made or personalized products.
• Clearance or sale items (unless otherwise stated).

5. Return Process

1. Contact us via the website with your order number and reason for return.
2. Our team will review your request and provide return instructions if approved.
3. Products must be returned according to the provided instructions.

We reserve the right to reject returns that do not comply with this policy.

6. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly supplied.
• We are not responsible for lost or damaged return shipments. Tracking is highly recommended.

7. Inspection & Approval

All returned items will be inspected upon receipt. Approval of refunds or exchanges is subject to the condition of the returned product and compliance with this policy.

8. Refunds

• Approved refunds will be processed using the original payment method.
• Processing times may vary depending on payment providers or banks.
• Original shipping fees are non-refundable unless the return is due to our error.

9. Exchanges

Exchanges are subject to product availability. If an exchange is unavailable, we may offer a refund or store credit at our discretion.

10. Late or Missing Refunds

If you have not received a refund after approval, please check with your bank or payment provider first. If you still require assistance, please contact us.

11. Cancellations

• Orders cannot be cancelled once they have been shipped.
• Cancellation requests made before shipment may be accepted at our discretion.

12. Policy Updates

We reserve the right to amend or update this Return & Refund Policy at any time. Changes will take effect once published on our website.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us through the communication channels provided on our website.